Delete your Tusile account
This page is for the Tusile app by Karol Rzotki, on every platform: Windows, macOS, Linux, Android, iOS and the web app at app.tusile.com. You do not need to reinstall anything, and deleting the app does not delete your account.
How to delete it
- Open Tusile and sign in.
- Open Settings, then Account.
- Choose Delete Account and confirm.
Your account goes straight away, and this cannot be undone. Servers you own are deleted with it, and so are their wallets, for every member.
If you cannot sign in, email krzotki@gmail.com from the address on your account and we will delete it for you. A guest account has no email address, so tell us its username.
What is deleted
- Account and profile: email address, password, username, display name, bio, avatar and banner, sign-in links with Google or Apple, stored IP addresses, push tokens, encryption keys and their backup. Straight away.
- Direct messages you sent: deleted straight away, with their files within an hour. What the other person sent stays with them, and they may keep their own copy of anything you sent them, including decrypted messages on their device.
- Friends, blocks, game activity, People directory answers, quests and personal Sparks balance: straight away. Sparks you hold are lost.
- Your uploads on Tusile: current and old avatars, banners, personal emoji and direct message files are removed from storage within an hour.
- Analytics: your person record, events and any recordings linked to your account in PostHog, within an hour of the request. PostHog finishes removing events in the background.
Messages on community servers
Servers Tusile hosts. Your membership, nickname, per-server avatar, roles, reactions and poll votes are removed, usually within an hour. Files you posted are deleted. The text of your messages stays, under "Deleted User", with nothing linking it to you, so that conversations other people took part in still make sense. A message that was only a file is removed. Text does not change, so anything you wrote about yourself stays in it. To remove that, delete those messages before you delete your account.
Self-hosted servers. Tusile tells the self-hosted servers you are a member of that your account is gone, and the server software does the same as above, if it is a current version. Their operators run those servers and hold their own copy, and Tusile cannot reach it. Ask the server's operator directly. Tusile does not know about a self-hosted server you left before deleting your account.
What is kept, and for how long
| Data | Kept for | Why |
|---|---|---|
| Payment records and Stripe's own records of a payment | As long as tax and accounting law requires. The link to your account is removed | Tax, accounting, refunds, disputes |
| Wallet ledger entries | As long as the wallet they belong to needs its history, under your old account identifier | The financial history of every wallet it touched |
| Reports you filed, and reports about you | Open until resolved, then up to 24 months | Safety, disputes, legal claims |
| Feedback you sent, with no link to your account | Up to 24 months from sending | Fixing what it reports |
| IP address on an active staff ban | Until 30 days after the ban ends | Abuse prevention |
| The fact that your account identifier was deleted | 90 days | So servers that were offline still learn of it |
| Database backups | About four weeks, then overwritten | Disaster recovery. A backup is restored only after a failure |
Get a copy first
Account deletion is final. In the app, Settings, Account, Download my data saves a file with your account record, friends, servers and direct message details (who with, when, how many). For anything else, email krzotki@gmail.com. Encrypted messages can only be provided as metadata and ciphertext, because Tusile cannot read them.
More detail is in the Privacy Policy.
Last updated: 2026-11-02.