Support
Need help with Tusile? Email us and we will get back to you, usually within 2 business days.
Support email: krzotki@gmail.com
What to include in your message
To help us reproduce and fix the issue quickly, please include:
- App version (shown at the bottom of Settings, for example v0.2.4).
- Platform and OS version (Windows, macOS, Linux, iOS, Android, or the web app at app.tusile.com).
- Steps to reproduce the issue.
- What you expected to happen vs. what actually happened.
- Screenshots or a short screen recording if applicable.
- Server type: hosted or self-hosted (and domain if self-hosted).
Bug reports & feature requests
Send bug reports and feature requests to krzotki@gmail.com. Include the details above for bugs; for feature requests, describe the use case and who it would help. You can also use Send feedback in the app, under Settings, Account.
Self-service help
Many questions are already answered in our docs:
- FAQ: hosted vs. self-hosted, data storage, ports, upgrades.
- Pricing: Sparks, Supercharge plans and server wallets.
- Troubleshooting: common errors and fixes.
- Docs: setup and usage guides.
- Install: self-host the community server.
- Backup & restore: Postgres dumps, file exports, moving hosts.
- Configuration: environment variables and tuning.
- API: API reference.
- Bots: adding a bot to your server, or writing one.
Account & data requests
You can delete your account yourself in the app, under Settings, Account (delete or transfer any server you host first). For data export or other privacy requests, email krzotki@gmail.com. See Sections 7 and 10 of the Privacy Policy for your rights and how to reach us.
Billing & refunds
Tusile has no subscriptions. You buy Sparks in one-time packs, and plans are paid from a server's Sparks wallet one day at a time; see Pricing. Purchases are processed by Stripe as the merchant of record, so your receipt comes from Stripe, and Tusile sends a separate email when the Sparks arrive.
Refunds: within 14 days of a purchase you can ask for a refund of it, as long as none of its Sparks have been spent or given to a server. Other cases are handled one by one. Email krzotki@gmail.com with the email address on the purchase and roughly when you made it. The full rules are in section 6 of the Terms.